These terms and conditions form a part of the Website Terms & Conditions to which you are required to agree in order to access and use our Website.

1.  A range of Products including books, games, DVDs, CDs, toys, games and stationery are available for purchase via the Website.
2. Stocks are limited of all products listed, and pricing may change without prior notice. We attempt to ensure that our product listings are kept up to date as to product availability, but do not guarantee the availability of stock. We bear no liability for any inaccuracies in such information, which is beyond our control. When we cannot fulfill a product order because the stock has run out, we will notify you and you will be entitled to a full refund of the amount paid by you for that product within no more than thirty (30) days of that notice.

 

In addition to the product price, you are liable for a delivery fee, which shall be calculated at checkout depending on the chosen delivery method. Standard rates apply.

 

1. All payments must be made into our bank account, and are accepted via credit card, bank deposit or electronic funds transfer (EFT) via our payment gateway, PayFast.
2. When paying by credit card, PayFast may require additional information from you in order to process the payment. The transaction details will be presented to the bank and payment collected as soon as possible after the order is placed. By supplying credit card details to PayFast, you warrant that you are authorized to utilise the card concerned to pay for the Products concerned and that the card concerned has adequate credit available to cover all costs charged to it as a result of the transaction.
3. When not making use of PayFast and paying by bank deposit or EFT, you will be provided with instructions for payment, and your payment shall be subject to the following additional rules:

3.1. You must pay the exact amount due;

3.2. You must identify your payment by recording your order number in the reference section of your deposit slip or EFT;

3.3. Your order will be cancelled if payment is not received in our bank account within fourteen (14) working days of placing your order. Please note, Book Bank will not be held liable for products becoming unavailable due to delayed payments.

    4.  When paying by PayFast, you will be taken to the PayFast website, with which you must be registered, and where you will be required to login. Payment will be collected and transferred to us as soon as possible after the order, whereafter you will be returned to the Website and allocated an order number.

 

1. We deliver our products throughout South Africa, via courier or collection.
2. We do not ordinarily deliver beyond the borders of the Republic of South Africa. However, should you wish to order a product internationally, please contact our Customer Service department at bookbank.co.za@gmail.com in order to obtain a quotation which shall include delivery charges.

 

1. Our product listings include an estimated delivery time for each product. These periods are not guaranteed as they are not under our control but depend upon third party suppliers of our Products.

 1.1 Products already available at our warehouse are dispatched within two (2) to five (5) working days after we receive payment confirmation for your order.

 1.2 Products which are required to be sent directly from our supplier are dispatched within seven (7) to fourteen (14) working days after we receive payment confirmation for your order.

 1.3 Most imported products which are required to be ordered from our suppliers out of South Africa have a leading time of four (4) to nine (9) weeks after receipt of such payment confirmation.

  2. Where products with different delivery times are ordered together, the product with the longest delivery time will determine the delivery time of the order.

  3. Should you wish for your order to be shipped in parts, you may be liable for delivery fees depending on part shipment value.

 3.1.  Please contact Customer Service on bookbank.co.za@gmail.com should you wish to enquire about part shipments.

4.  Should a delay or stock shortage occur after your order has been placed, we shall notify you as soon as possible.

 

1.  Kindly note, we outsource our products, hence we cannot always guarantee that your product will arrive on time.
2. If a product which you have purchased is unavailable, we shall notify you accordingly and provide you with a refund within thirty (30) days of notifying you. Please see our Refunds Policy for more information.

 

1. We may accept or reject your order, depending upon the availability of the Product ordered, the correctness of the information associated with the Product on the Website, as well as the receipt or otherwise of payment for the Product. Our acceptance of the order is indicated by our delivery of the Product to you, and not before. Our rejection of your order will be notified to you prior to delivery, and any monies paid will be refunded to you within thirty (30) days.
2. You may cancel any order without attracting any penalty prior to it having been ordered from our suppliers and have contacted bookbank.co.za@gmail.com and logged your cancellation. You will be refunded for your cancelled order within thirty (30) days of cancellation. Please see our Returns Policy for more information.
3. Certain Products may not be purchased for re-sale. If we suspect that a Product is being purchased for re-sale, we may cancel the order at any time.
4. We reserve the right to refuse to accept or process any payment, or to cancel any sale between you and us, if we deem it reasonable or necessary to prevent suspected fraud or abuse in such a case we shall notify you and our liability to you shall be limited to a refund of any monies paid by you, within thirty (30) days of such notice.

 

1. Whilst we strive to ensure that all descriptions, purchase prices, and other particulars are accurate on the Website, we shall not be liable for any loss, claim or expense you may incur in the event of any transaction based upon erroneous information, except in the instance of an incorrect purchase price, in which case our liability is limited to offering you the option of proceeding with the transaction on the basis of the correct purchase price, or cancelling the transaction and receiving either a credit or a refund of the monies already paid by you. We reserve the right to cancel any transaction prior to delivery of the Product concerned to you, if the transaction has proceeded on the basis of an inaccurate purchase price.

 

1. We do our best to ensure that all Products are delivered to you in good working order and condition, free of any defects.
2. A defect is a material imperfection in the manufacture of a Product or in any characteristic of the Product, which renders the Product less acceptable than one would reasonably be entitled to expect. A defect does not include:

 2.1.   Faults arising from normal wear and tear;

 2.2.   Damage arising from incorrect, negligent or abusive use of a Product;

 2.3.   Damage arising from electrical surges or sea air corrosion;

2.4.   Damage arising from failure to adequately care for the Product;

2.5.   Damage arising from unauthorised alterations to the Product;

2.6.   Where the Product specifications, although accurately described on the Website and generally fit for the Product’s intended purpose, do not suit you;

 2.7.   Flat batteries in a battery-operated item. It is your responsibility to replace batteries with new batteries as necessary;

2.8.   Zone incompatibility of a DVD product. It is your responsibility to ensure, prior to ordering a DVD, that it is compatible with your hardware with regard to its zone;

 2.9.   Any damage or defect in a “Clearance” item sold via this website. These Products are excess stock or shop-soiled items, sold at heavily discounted prices, on the understanding that they may be damaged or defective in various ways. When purchasing a product offered in defective condition, you do so on an “as is” basis and agree to accept it in a defective state. As a general rule, you are not entitled to return the item on the basis of the defect/s concerned, EXCEPT when the item is misbound or is missing pages (and therefore not readable) AND this was NOT indicated in the product listing.

 

1. If there is any visible defect/s in your product when delivery is offered to you, then you should refuse delivery.
2. You agree to inspect your product upon taking delivery. If defect/s in the product only become apparent after you have taken delivery, then you should report full particulars thereof to us immediately, but in any event within twenty-four(24) hours of taking delivery.
3. In most instances, failure to report a defect in a product within twenty-four (24) hours of taking delivery will give rise to a reasonable apprehension that any defect was produced after you took delivery of the product. We cannot be held liable for defects which have arisen subsequent to your taking delivery of the item.
4. Within seven (7) days from your receipt of a defective product, you are entitled to return the product to us and receive a replacement product (if available), credit or refund (in full or in part), in terms of the following procedure only.
5. A defective product may be returned to us, by your own expense, and:

 5.1.   It must be in its original condition and original unopened packaging (if applicable), and missing no accessories or parts;

 5.2.   It must have adequate additional protective packaging to prevent damage;

5.3.   It must be accompanied by its original delivery note and full particulars of the alleged defect/s, as well as your indication as to whether you would prefer a replacement product or a credit or refund.

 

   6.  We shall inspect the product and, if the product is found to indeed be defective then:

6.1.   In the case of a DVD or CD or other audio or video recording or computer software, we will only be able to offer an identical replacement item in lieu of the defective item returned to us. We cannot offer a credit or refund for copyright reasons;

6.2.   In any other case we shall action your request for a replacement product (if available) or a credit either for the value of the purchase price or a reasonable portion thereof, determined by us having regard to the extent of the defect in the item (and, for example, whether the item could nevertheless be read or used, or was not capable of being read or used despite the defect).

   7.  If the product is found to not be defective then you shall be notified thereof, and entitled to take delivery of the product once more at your arrangement and at your cost within a reasonable period after notice to you.

 

We currently do not accept returns and exchanges on international orders

 

Please visit our Returns and Refunds page for more information. 

 

If you did not find what you were looking for, contact us at bookbank.co.za@gmail.com, we will be more than happy to assist you.